Photo Credit: Raw Pixel (Unsplash)

The world of Lean is all about value – delivering value to our customers and ensuring we value our greatest asset, our employees. 

In terms of our customers firstly we need to know who they are, then we need to know what our customers want.

We need to know if our customers believe we are delivering sufficient value for their money.

When was the last time we spoke face to face with our customers and asked them what they want and if they think we are delivering value for their money?

 Are our customers happy with the value we deliver to them or is it just our perception that they are happy?

In the Lean world we are consistently and continuously looking for ways to deliver more value to our customers and also exceed the expectations and perceptions of our customers through looking for, listening to and acting on ‘The Voice of The Customer’.

 What is the ‘Voice of Your Customers’?

How do you look for, listen to and act on the ‘Voice of Your Customers’?

Thanks for reading,

Siobhain

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